Privacy Policy

Last updated: January 30, 2007

Plumbing BG Ltd ("Plumbing BG Ltd," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit plumbingbgltd.com, contact us, request a quote, schedule plumbing services, or otherwise interact with us.

This policy is written for a Colorado-based plumbing business serving customers in and around Arvada, CO 80005. It should be reviewed and approved by a qualified privacy attorney before publication..

1. Who we are

The business responsible for this website and the personal information described in this policy is:

Legal business name: Plumbing by George LTD Trade name: Plumbing BG Ltd Business address: 11901 W 82nd Ave. Arvada, CO 80005-1905

2. Information we collect

We collect information that you provide directly, information collected automatically when you use the website, and information we receive from service providers or other sources.

Information you provide

Depending on how you interact with us, this may include:

•Your name and contact details, such as phone number, email address, and mailing or service address.

•Your property ZIP code and information about the plumbing service you are requesting.

•Details, photographs, videos, or other information you submit about a plumbing issue or project.

•Appointment preferences and communications with us by phone, email, text message, website form, or social media.

•Billing and payment information when you purchase services. Payment-card information may be collected and processed directly by our payment provider rather than stored by us.

•Information you provide when you submit a review, referral, warranty request, or other customer-service communication.

Please do not submit sensitive personal information through a website form unless we specifically request it and provide a secure method for doing so.

Information collected automatically

When you visit the website, we or our service providers may automatically collect information such as your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, dates and times of visits, and interactions with the website. We use this information for security, website operation, troubleshooting, and, if enabled, website analytics.

Cookies and similar technologies

The website may use cookies and similar technologies. Some are necessary for the website to function. Optional technologies may help us understand website traffic, remember preferences, measure advertising, or improve the website.

The specific technologies used on the website may include:

•Essential cookies: required for core website functions, security, forms, or preferences.

•Analytics cookies: used to understand visits and website performance, such as [INSERT ANALYTICS PROVIDER, IF USED].

•Advertising or social-media technologies: used only if enabled, such as [INSERT PROVIDERS, IF USED].

You can control cookies through your browser settings and, where available, our cookie-preference tool. Disabling some cookies may affect website functionality.

3. How we use information

We may use personal information to:

•Respond to questions, calls, quote requests, and service inquiries.

•Schedule, provide, maintain, and support plumbing services.

•Communicate with you about appointments, estimates, invoices, warranties, service updates, and customer support.

•Process payments and maintain business records.

•Diagnose website errors, protect the website, prevent fraud, and maintain safety and security.

•Improve our services, website, customer experience, and communications.

•Send marketing communications where permitted and where you have not opted out.

•Comply with legal obligations, respond to lawful requests, resolve disputes, and enforce our agreements.

We do not use information submitted through an emergency plumbing request to provide emergency services unless we can reasonably respond. For urgent plumbing issues, call us.

4. How we disclose information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described above:

•Service providers that host the website, process forms, provide email, manage appointments, support customer communications, provide analytics, or process payments.

•Contractors, technicians, subcontractors, suppliers, or other service partners involved in providing requested services, where applicable.

•Professional advisers such as accountants, insurers, attorneys, and business consultants.

•Government authorities, courts, law-enforcement agencies, or other parties when required by law or when reasonably necessary to protect rights, safety, property, or the integrity of our business.

•A successor or transaction party in connection with a merger, sale, financing, acquisition, reorganization, or similar business transaction.

•Other parties with your direction or consent.

We do not sell personal information for money unless this policy is updated to explain that practice. 

5. Text messages and phone communications

If you provide a phone number, we may use it to respond to your inquiry, coordinate appointments, provide service updates, or contact you about an existing customer relationship. We will not treat your submission of a phone number as consent to receive marketing text messages unless the applicable form or communication clearly states that consent is being requested.

If you separately opt in to marketing text messages, message and data rates may apply. You can opt out by following the instructions in the message or contacting us at george@plumbingbgltd.com

6. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, protect the business, and comply with legal obligations.

When information is no longer needed, we may delete it, anonymize it, or securely dispose of it, subject to legal, operational, backup, and dispute-related requirements.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting personal information, we will respond as required by applicable law and our incident-response procedures.

8. Your choices and rights

You may contact us to request that we:

•Provide access to personal information we hold about you.

•Correct inaccurate personal information.

•Delete personal information, subject to legal and operational exceptions.

•Provide information about how we collect, use, or disclose personal information.

•Stop sending optional marketing communications.

•Withdraw consent where processing is based on consent.

You can unsubscribe from marketing emails by using the unsubscribe link in the message. You may also contact us directly using the details in the Contact us section below.

Colorado privacy rights

The Colorado Privacy Act (CPA) gives qualifying Colorado consumers rights that may include access, correction, deletion, data portability, and the ability to opt out of the sale of personal data, targeted advertising, or certain profiling. The CPA applies to covered businesses that meet statutory requirements; not every small business is covered. The Colorado Attorney General states that the CPA took effect July 1, 2023 and includes these consumer rights.

If the CPA applies to our processing of your personal data, you may submit a request using the contact information below. We will authenticate requests as reasonably necessary, respond within the time required by applicable law, and explain any denial and available appeal process.

Colorado consumers may also use a recognized universal opt-out mechanism, such as Global Privacy Control, where applicable to the business's obligations and processing activities. The Colorado Attorney General identifies Global Privacy Control as a recognized universal opt-out mechanism.

How to submit a request

Send a request to george@plumbingbgltd.com with the subject line Privacy Request.

Please include enough information for us to understand and verify your request. We will not discriminate against you for exercising a privacy right. We may need to request additional information to verify your identity and protect against fraudulent requests.

Appeals

If we deny a privacy request that is subject to an applicable law requiring an appeal process, you may appeal by emailing george@plumbingbgltd.com with the subject line Privacy Appeal and explaining why you believe the decision should be reconsidered. We will respond within the period required by applicable law.

9. Children’s privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact george@plumbingbgltd.com so that we can review and delete it where appropriate.

10. Third-party websites and services

The website may contain links to third-party websites, map services, social-media pages, review platforms, payment providers, or other services. We are not responsible for the privacy practices, content, or security of third parties. Review the privacy policy of each third-party service before providing information or using its features.

Third-party services currently used on this website include: HOSTING, FORMS, ANALYTICS, MAPS, PAYMENT PROCESSOR, CAPTCHA, CRM, AND REVIEW PLATFORM.

11. Do Not Track and universal opt-out signals

Some browsers and devices offer preference signals such as Global Privacy Control. We will process recognized privacy signals as required by applicable law and according to the capabilities of the website and services we use. The actual website configuration should be checked before publishing this statement.

12. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new Last updated date. If a change materially affects how we use personal information, we may provide additional notice where required by law.

13. Contact us

For questions, privacy requests, corrections, deletion requests, or appeals, contact:

Plumbing BG Ltd Mail: george@plumbingbgltd.com

Publishing checklist

Before publishing this policy, confirm that it matches the live website and actual business practices:

•Replace the legal name, address, email, phone number, and effective date.

•List the actual hosting, form, analytics, map, payment, CRM, CAPTCHA, messaging, and review providers.

•Confirm whether analytics, advertising pixels, remarketing, or social-media tools are installed.

•Confirm whether the business sells, rents, or shares personal information for targeted advertising.

•Add a cookie-preference mechanism if optional cookies or tracking technologies are used.

•Confirm the actual retention schedule and security practices.

•Confirm whether the business is subject to the Colorado Privacy Act based on its size, data practices, and statutory thresholds.

•Make sure the website form's consent language matches the actual communications and marketing practices.

•Ask qualified legal counsel to review this policy before it goes live.

References

[1] Colorado Attorney General, Colorado Privacy Act

[2] Colorado Attorney General, Universal Opt-Out and the Colorado Privacy Act

[3] Federal Trade Commission, Privacy and Security